Bike Hero reviews: 4.9 stars from 1,800+ customers

We started Bike Hero in 2021 because leaving your bicycle at a shop for a week is a bad deal. Since then we have completed more than 18,000 services on over 23,000 bikes at people's doorsteps across Singapore, and customers have left us more than 1,800 Google reviews, averaging 4.9 out of 5.

The reviews below come from our Google profile.
4.9
average rating on Google
1,800+
reviews left by customers
18,000+
services done at the doorstep
2021
the year we started

What we are trying to do

Make servicing a bicycle something you do not have to plan your week around. A mechanic comes to your address, works in front of you, tells you what actually needs doing and what does not, and you pay once the job is finished. No shop to get to, no bike left behind for a week.

We don't oversell. Transparent and honest, on every job. That is the part customers write about most often.

What people mention most

Four things come up again and again in the reviews below.

The bike never leaves home

The mechanic comes to the void deck, the corridor, the car park or the driveway. Most customers write about not having to carry a bicycle anywhere, and about being able to watch the work happen.

We don't oversell

Transparent and honest about what your bike needs. If a chain has life left in it, we say so. Anything replaced is quoted before it is fitted.

We reply quickly

Messages get answered in about five minutes during business hours. A mechanic is usually with you within two days, often sooner.

People book us again

A large share of the reviews are from second, third and fourth services. We also remind you when your bike is due, so you are not guessing.

Enjoy your rides anytime anywhere

Book Instantly and pay after the service is completed.

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Bike Hero mechanic servicing a road bike in a Singapore car park, with tools and work stand set up on the kerb